We take your privacy seriously. This Privacy Policy explains how eLearning Seals collects, uses, and protects your personal data when you visit our website and contact us about our services.

1. Who we are

• eLearning Seals is an eLearning development studio based in Europe, providing custom digital learning, video, localization, and LMS services to organizations.

• For the purposes of data protection laws (including the EU General Data Protection Regulation, “GDPR”), we act as the “data controller” for the personal data collected through this website.

• If you have any questions about this policy or how we handle your data, you can contact us at: milosmilanov92@gmail.com

  
  

2. What personal data we collect

• Information you provide directly, for example when you use our contact form or email us, such as your name, email address, company name, and any information you include in your message.

• Information collected automatically when you visit our website, such as IP address, browser type, device information, pages viewed, and time spent on the site, typically through cookies and analytics tools.

• Information related to scheduled calls if you use a booking tool (such as Calendly), which may include your name, email, role, and meeting details.

  
  

3. How we use your personal data

• To respond to your enquiries, provide information about our services, and communicate with you about potential or ongoing projects.

• To operate, maintain, and improve our website, including understanding how visitors use it and which content is most useful.

• To manage our business relationship with you, including pre-contract discussions, proposals, and service delivery where applicable.

  
  

4. Legal bases for processing (EU/EEA visitors)

• We process your data when it is necessary to take steps at your request before entering into a contract or to perform a contract with you or your organization.

• We also rely on our legitimate interests, for example to run and improve our website, develop our services, and communicate with potential business clients in a reasonable and expected way.

• In some cases, we may ask for your consent, for example for certain types of cookies or optional communications; where we rely on consent, you can withdraw it at any time.

5. Cookies and analytics

• Our website may use cookies and similar technologies to improve your experience and to collect anonymous statistics about how visitors use the site.

• We may use tools such as Google Analytics to understand traffic and usage patterns; these tools may collect information such as your IP address and device information, which is usually aggregated and anonymized.

• You can control or disable cookies through your browser settings; however, some parts of the site may not function correctly if certain cookies are disabled.

  
  

6. How we share your personal data

• We do not sell your personal data. We only share it when necessary to run our business and deliver our services.

• We may share data with trusted service providers who help us operate the website, host email, manage analytics, or schedule calls (for example, hosting providers, analytics tools, or booking tools). These providers are required to process data only on our instructions and with appropriate safeguards.

• We may also share information if required by law, to respond to legal requests, or to protect our rights, safety, or the rights and safety of others.

7. International data transfers

• Some of our service providers may be located outside your country, including outside the European Economic Area (EEA).

• Where this happens and applicable law requires it, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

• By using our website and contacting us, you understand that your personal data may be transferred and processed in other countries with different data protection laws.

8. How long we keep your data

• We keep personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by law.

• Contact and enquiry information is typically retained for as long as we have an ongoing business relationship with you or your organization, and for a reasonable period afterward for record-keeping and to handle any questions.

• Website analytics data is usually retained in aggregated or anonymized form where possible.

9. Your rights (EU/EEA visitors)

• Depending on your location and applicable law, you may have rights to access, correct, or delete your personal data, or to restrict or object to certain types of processing.

• You may also have the right to data portability and the right to lodge a complaint with your local data protection authority.

• To exercise your rights, please contact us at [your email] and we will respond in line with applicable data protection laws.

10. How we protect your data

• We use reasonable technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

• While no method of transmission or storage is completely secure, we aim to keep your information safe and limit access to those who need it for legitimate business purposes.

• We also choose third party providers who implement appropriate security measures for their systems and services.

11. Third party websites and links

• Our website may contain links to third party websites or services that are not controlled by eLearning Seals.

• This Privacy Policy does not apply to those third party sites, and we are not responsible for their content, policies, or practices.

• We recommend you review the privacy policies of any third party sites you visit or tools you use.

12. Changes to this Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

• When we make changes, we will revise the “Last updated” date at the top of this page.

• We encourage you to review this Policy periodically to stay informed about how we handle your personal data.

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13. How to contact us

• If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at: milosmilanov92@gmail.com

• We will do our best to respond promptly and address your enquiry in line with applicable data protection laws.

By engaging with our services, clients acknowledge and consent to the terms outlined in this privacy policy. We are committed to upholding the highest standards of data protection and privacy compliance.